Return / Refund Policy

 

We make sure our apparel meets customer satisfaction. After 2 days of the confirmation receipt of the item, returns or replacements aren’t covered by the guarantee. Returns and refunds are granted for those items that were received damaged or mistakenly sent in the order. To be eligible for a return, items must be 100% unused in the same conditions that you received it. Original packaging must also be 100% intact.

We strive to provide you with unique and quality items. If an item is damaged our Company Policy is to replace, not to refund. Due to this, we must ask that prior to ordering you make sure you really want the design you purchased.

If you return an order to us without authorization on our end, no refund will be applied. You can obtain an authorization by emailing our support at sales@primefeathers.com and informing about your concern. If the authorization is not issued to you and you return the item/or refuse delivery, a replacement or refund will not be not granted.

We do not exchange items ordered for incorrect sizes. All products offered have an accurate sizing chart/description included on the product page.

If refund process is approved, you are responsible for paying for the return shipping to our warehouse in Binan, Laguna

Once the returned item is received, a request will be sent to your Bank Account or PayPal account, which normally takes 3-5 days, for the credit to reflect on your account/statement.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week.